Terms and Conditions

General Terms and Conditions (including Privacy Policy)

Our aim is for you to be satisfied every time you purchase an Adrian’s Walls product. Through www.adrianswalls.com you are agreeing to the terms and conditions set out below. These are subject to change at any time.  If you have any queries, please contact our customer services team via info@adrianswalls.co.uk and we will be happy to help you.


By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

These terms do not affect your statutory rights.




The sale items featured on each of the product descriptions may feature wargaming figures, model trees and other accessories.  These items are for illustrative and 'scale' purposes only.  These items are not included with the actual purchased item unless stated in the product description.  We reserve the right to change this criteria at our discretion.



Price and promotions


Prices are as set out on the website, are in Pounds Sterling and do not include delivery costs (delivery cost will be shown at the checkout stage of your purchase). We reserve the right to alter prices/remove/change products from the website at any time, but changes in price will not affect orders which have been confirmed (see below). Prices that are reduced for sales and promotions are only valid for the specified period. If you have an offer code to redeem, you must enter it on the checkout page before placing your order. Once the order is placed, we cannot amend it.

We are under no obligation to provide items to you where an incorrect (lower) price was published on the website, even after we have sent you a confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing. In the case of products already on special offer and the sale of gift vouchers, these are exempt from further pricing reductions due to concurrent offers.




Using our online shop is straight forward.  Simply add any items you wish to buy to the shopping basket, and then carry on browsing and shopping. When you are ready to purchase, simply click on the checkout button and you will be taken to a secure site to enter your details and payment. Orders can be amended up to the point payment details are submitted.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "purchase confirmation email"). The contract between Adrian’s Walls and you the customer, will only be formed when we send you the purchase confirmation email and will only relate to those products whose dispatch we have confirmed in that email. We will not be obliged to supply any other products which may have been part of your order until their dispatch has been confirmed in a separate product dispatched confirmation email. 


If you have ordered multiple items we will endeavour to send all items together (subject to availability), however we reserve the right to send multiple items in whichever delivery process is most appropriate to us, the company to make sure items arrive with you in the best possible condition.




We always work hard to process and despatch your order as quickly as possible.

We reserve the right to use whichever courier company or Royal Mail equivalent we deem appropriate by us to allow delivery of your purchases in the most time efficient and secure method.  All consignments need to be signed for upon delivery.


Orders will be sent to the delivery address specified, if you wish to change this after placing an order then please email us with advanced notice. We cannot be held responsible if this delivery address is incorrect. If an item is lost in transit, please contact our customer services team at info@adrianswalls.co.uk, quoting your order number and full delivery address. Once delivered to you, all risk of damage to the goods shall pass to you. Ownership of the goods will only pass to you when we receive full payment of all sums due, including delivery charges.


Delivery times and dates quoted on the website are subject to change at any time.


Paying for goods




Adrian’s Walls accept payments through paypal.




Adrian’s Walls accept payments by cheque - UK Bank Accounts Only

If you wish to purchase by cheque please fill in the pro-forma or contact our sales team via email at shop@adrianswalls.co.uk.  Our accounts department will then process your order and supply you with your order invoice total (including shipping).  Please print of your invoice and attach your payment cheque and forward to us at the address on the invoice.

In this email please provide item description/item code and number of items required.  We will then send you a proforma invoice with details of the amount due including postage and packing.   Please download this proforma invoice and attach a cheque for the amount due payable to Adrians Walls.

Please then post the cheque and proforma invoice to the address shown. Please note if you are ordering by this method your goods will be dispatched no sooner than a minimum of 7 working days from our reciept of your cheque to allow for bank clearance of your funds/payment.

Security Policy    

More information about shopping securely with PayPal can be found at www.paypal.co.uk or www.ebay.co.uk if you shop through this portal.


Refunds and exchanges


We are entitled to refuse or cancel any order we receive and, in the unlikely event that we wish to do so, we will notify you by email and refund monies paid for goods that will not be supplied.

You may cancel your order at any time by notifying us by email to info@adrianswalls.co.uk. However, please note that refunds for orders cancelled by customers are only given in exceptional circumstances, and at the discretion of the company management.


Our liability


We warrant to you that any item purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the items you purchased and any losses which are a foreseeable consequence of us breaking the agreement.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of profits or contracts, or loss of anticipated savings.






The Company is the owner of the trademark Adrian’s Walls. All rights, including copyright, are owned or licensed to the Company. The copy, print or download of any materials for commercial use is prohibited. Extracts can be forwarded to third parties for personal use and recommendations.


Privacy Policy


Adrian’s Walls (the "Company", "we") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions of supply Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Any names or addresses provided will only be used by you, the customer, and by us here at Adrian's Walls for ordering or shipping purposes.  All personal data is collected and stored in line with the Data Protection Act 1998.

This policy will be reviewed periodically and updated versions will be posted here. If you have any questions regarding it please do not hesitate to contact us at info@adrianswalls.co.uk

Information we may collect from you


We may collect and process the following data about you:


Information that you provide by filling in forms on our site www.adrianswalls.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.


IP addresses and cookies


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:


To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Transfer of rights and obligations


The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.


We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


Events outside our control


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (force majeure event), which includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.


Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed, but if the force majeure event continues for a period of 90 days either you or we may cancel the contract by giving written notice to the other party.




If we choose to ignore a breach by you of these terms and conditions on one occasion, we may still take issue with you if you breach the same or any other term or condition after that.

If a court decides that any of these terms and conditions is legally unacceptable or ineffective in whole or in part, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to the benefit of any of these terms and conditions, unless we agree otherwise in writing.

The laws of England shall govern any contract between you and us, and you agree to submit to the non-exclusive jurisdiction of the English courts.


Adrian's Walls Details


Email info@adrianswalls.co.uk