Privacy policy

Best Friends Petfoods Ltd are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

 

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.

Name, Address, Email, Telephone Number

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site. You can check the information that we hold about you by logging into our web site. If you find any inaccuracies we will delete or correct it promptly.

 

Security of personal information

When you enter credit card information on the Best Friends Petfoods web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. We do not store credit card details nor do we share customer details with any 3rd party.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Best Friends Petfoods is committed to upholding the eight Data Protection Principles of good information handling practice.