Terms and Conditions

All prices on the website include VAT, but exclude carriage. Carriage prices can be found on the main page, and are for UK mainland delivery only. For delivery to other countries please contact us for ordering and for carriage prices.

Payment on the website is by Paypal only and must be made at the time of ordering. If you do not have a Paypal account this can be easily set up at the time. Paypal is a secure way of paying online.

After submitting your order online, you have a period of time (known as the "cooling off period") during which you are entitled to cancel the contract without having to give a reason. The cooling off period is 14 days and is calculated in calendar days. This period begins when the order is concluded. In order to exercise the right to cancel, the consumer must inform the retailer of his decision. Such a statement could be given by e-mail, by post or phone. However, the burden of proof for having exercised the right to cancel is on the consumer. 

Guarantee, Refunds and Replacements

All our products are of the highest quality and carry a money back or replacement guarantee. If for any reason you are not satisfied with your purchase, please advise us within 14 days and we will offer a replacement (subject to availability) or refund. Should you wish to return an unwanted order please return goods within 14 days of receipt of order for a refund or replacement. Upon returning the goods please advise whether you would like a refund or replacement. We will process the refund or replacement on receipt of the returned order. Once the refund is processed please allow 3 to 5 working days to credit your account.

We take the utmost care with our roses and strive to provide top quality plants. We will replace any rose purchasedin the autumn which has not grown by the first of June the following year provided we are satisfied that the plant was cared for in a proper way, and also that the plant has not been subjected to abnormal weather conditions or other factors beyond our control.

Delivery

Please note that orders can only be delivered to the address of the Paypal account holder.

Photographs

Photographs on this site are copyright and should not be copied without prior permission of C Gregory Roses Ltd.