Privacy Policy

Privacy Policy

General

This privacy policy sets out how we use and protect any information that you give to DWSUK when you use this website.

DWSUK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DWSUK may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 01/03/18.

 

Information we collect

Website Enquiries

  • Subject of your enquiry*
  • Your first and last names
  • Your email address*
  • Your telephone number
  • Any additional information you provide in your message to us

* Compulsory

Customer Registration

Should you decide to register your details with DWSUK to create an account on our website, the following information will be collected:

  • Your email address*
  • A password of your choice*
  • Your full name*
  • Your full address*
  • Your telephone number*
  • Your mobile phone number
  • Your company

* Compulsory

Website Orders

  • Your email address*
  • A password of your choice*
  • Your full name*
  • Your full address*
  • Your telephone number*
  • Your mobile phone number
  • Your company
  • Your credit/debit card details (if you opt to pay via Credit and Debit Card Payment)

* Compulsory

 

What we do with the information we gather

Website Enquiries

We use the information you provide only to respond to your enquiry. We do not share this information with any third party.

Customer Registration

Website registration is offered for the benefit of customers and potential customers and is not required to place an order. Where registration information is submitted, it is stored on our eCommerce host’s secure server and is not shared with any other third party. After registering, should you wish to have your details amended or removed from our system, please email sales@dwsuk.org. If during or after the registration process you subscribe to our newsletter, we will use your registered email address to share this with you. Should you wish to unsubscribe to our newsletter, this can be actioned by logging into your registered account; alternatively, you can email us at sales@dwsuk.org to request that you are unsubscribed.

Customer Orders

We use the information you provide to process your order. If you select to pay by credit or debit card, the financial transaction is passed securely to our merchant processor SagePay and processed in its entirety by them. We see only very limited details of your transaction (last four digits of your card) along with automated fraud monitoring results.

If you opt to pay by credit/debit card reservation, no payment details are required at the time of ordering. We contact you by phone after your order has been placed to collect your payment details. These are normally entered directly into a merchant terminal for immediate processing. Where this is not possible, any recorded details are shredded immediately after processing.

Where your order is delivered by Royal Mail, your address details may be entered into their systems for the purposes of tracking. Where your order is delivered by ParcelForce or an alternative courier, your name, address and contact number will be entered into the consignment details.

Please note that if you cancel your order prior to completing credit/debit card payment via SagePay you order details will still be passed to us. Orders are stored on our eCommerce host’s secure server and are not shared with any third party beyond those stated above. Should you wish to have your order details deleted from our systems, please emails us at sales@dwsuk.org.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website uses secure pages for order and payment processing; we are PCIDSS compliant and registered with the ICO.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Please see our detailed cookie policy here, but in brief, we use cookies for:

  • Anonymously tracking site visits, i.e. so that we can monitor how many unique visitors have visited the site, but not who they are, etc.
  • Improving security on the website to prevent fraudulent activity and protect your personal information
  • Identifying visitors for login purposes. This ensures that you remain logged in on each page you visit, allows your browser to remember your login credentials and allows the site to make recommendations based on your purchases.
  • Storing an anonymous reference to your shopping basket
  • Storing an anonymous reference to information you enter into the website.

 

Links to other websites

Our website may on occasion contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Existing Customers

If you have at any time purchased from DWSUK via this site, the details of your order will be stored securely in our eCommerce site's database. Along with details of the item(s) ordered, your personal details (as indicated above in the 'Website Orders' section) are also stored. If you wish to have your customer details and/or previous order details removed from our systems, please email us at sales@dwsuk.org. Customers who have previously registered with our site but may not have placed an order can also request removal of their registered information in exactly the same way.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law* to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please email us at sales@dwsuk.org.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct or as requested, delete any information found to be incorrect.

* Where we receive an official police request and associated DPA form, we will share your information with UK law enforcement personnel.