Delivery conditions
Prices, tax and customs duties:
The prices of books, as it is included in Article 9 of the Law 10/2007, 22nd June, on Reading, Books and Libraries, are fixed by the editors. Prices might exceptionally suffer small variations without previous notice, but always explained by the editor through a communication. The prices of books as well as videos and magazines on the catalogue in our web page have the VAT included. Deliveries to the Canary Islands, Ceuta, Melilla and out of the country will no include VAT as they do not have the obligation to pay it.
EDICIONES ASIMÉTRICAS directly imports the foreign books included in the catalogue. In these cases, apart from modifications due to the editor, fluctuations in the origin currency, delivery costs and so on, might cause variations in the final price of a book out of stock. The client will always be informed of these variations before confirming the order.
EDICIONES ASIMÉTRICAS will not bear the tax, custom duties and tariffs expenses distinctive of each country. The client will bear this cost and pay in cash when receiving the goods.
Delivery costs, methods of payment and delivery periods: Orders bound for Spain and Portugal:
EDICIONES ASIMÉTRICAS normally uses the services of Courier Companies for deliveries. We select the best available offer for each case, counting on reliable companies that, with the most economical prices offer the best conditions, excellent delivery periods and the possibility of knowing the state of the delivery.
However, if the client wanted the delivery exceptionally sent to a PO box, we will then use the Post Office services (Blue parcel modality), and the payment must be done with VISA card. The delivery expenses will be the same as the Courier Company.
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If you prefer it you can give us the information by telephone or fax. The charge on the card will only be effective when the order is ready to be collected by the shipping company and the amount will correspond exclusively to the items sent. We do not accept Electron cards or pre-paid cards in this payment method.
· For deliveries to Portugal, the payment can only be done through VISA CREDIT CARD. There is no COD modality.
· Delivery periods: Deliveries within Spain and Portugal, sent by Courier Company, have an estimated delivery period of 1 to 3 days, providing that the chosen titles are in stock.
Deliveries to the Balearic Islands and Ceuta and Melilla up to 2 kg are sent by Courier Company and the estimated delivery period is 2 to 5 days. From 2 kg they will be sent by Post-Blue Parcel (except if the client wish to receive the parcel by Courier Company), and the estimated period of delivery is 7 to 20 days (applicable if items are in stock).
· If for any reason beyond the control of EDICIONES ASIMËTRICAS a parcel is returned, we will contact the client to find out the reason why it was sent back. If this happens more than twice with the same client, he will be excluded immediately from our system for subsequent deliveries.
Orders abroad Spain:
· In this type of deliveries we only accept payment with VISA CREDIT CARD (no Electron) and Mastercard, and parcels will be sent as is shown in the following chart, which specifies delivery costs and delivery periods according to the different countries.
· The client must pay the delivery costs according to weight and country:
TRANSPORT |
ZONES |
WEIGHT |
DELIVERY COSTS |
DELIVERY PERIODS |
Express Courier Ibexpress (payment with credit card only) |
Western Europe |
Up to 1 kg |
15.70 € |
From 48 a 72 hours |
From 1 a 2 Kg |
21.50 € |
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Additional charge per kg |
5.80 €
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Rest of Europe |
Up to 1 kg |
22.00 € |
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From 1 a 2 Kg |
28.00€ |
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Additional charge per kg |
6.00€
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USA and South America * |
Up to 2 kg |
28.60 € |
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Additional charge per kg |
9.00€
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TRANSPORTE |
ZONES |
WEIGHT |
DELIVERY COSTS |
DELIVERY PERIODS |
Post (Economical International Parcel) |
Asia and Oceania |
Fix term |
18.00 € |
10 to 17 working days |
Aditional charge per kg |
5.20 €
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Africa |
Fix term |
17.00 € |
10 to 17 working days |
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Aditional charge per kg |
5.20 €
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(*): For Mexico, Peru, Colombia, Ecuador and Uruguay there are more economical rates. They will be display when placing the order.
· If the client has a Courier service or is subscribed to a Transport Agency, he can arrange the delivery of the parcel and there will be no extra charge for delivery.
· The payment will always be done in Euros.
· The delays and expenses derived from customs paperwork that might apply in different countries are no the responsibility of EDICIONES ASIMÉTRICAS. In these cases it will be the client’s responsibility to complete the paperwork required by the country’s government as well as to pay the resultant customs duties if they existed. EDICIONES ASIMÉTRICAS will help its client as far as possible informing him about this event as soon as possible.
· There are some countries such as China, Japan, Korea, India, Madagascar and Argentina where deliveries will be made by Post and not by Courier as our shipper does not cover those countries due to problems with customs. Due to technical reasons on the web page they appear as if they were going to be delivered by Courier but this will not be the case and, in fact, will be send by Correos España. The pertinent tracking number will be provided.
· Delivery periods are calculated in working days –Monday to Friday. We do not send parcels on Saturdays, Sundays and public holidays.
Questions and claims about delivery:
If your order has exceeded the estimated delivery periods, you can contact us at: info@edicionesasimetricas.com by email or by phone (+34) 915 646 231. We will immediately contact our Courier Company to find out the problem and answer your question via email or telephone.
Returns and defective items:
To return an item you must send us an email in advance to the following address: info@edicionesasimetricas.com or call us on (+34) 915 646 231. We will accept the return of defective books and incorrect deliveries and will pay the delivery expenses whenever the client communicates this event.
If what you wish is to cancel an order, you can only do it if we have not sent the parcel already. In this case, you must wait until you receive it and then proceed to return it if the conditions noted before are met.
Special Conditions
Educational Institutions and Public Libraries will benefit from the following special conditions:
Payment by transfer:
EDICIONES ASIMÉTRICAS will send the requested books along with the invoice and the bank account details needed to make it.
Delivery costs:
For orders over 200 €, EDICIONES ASIMÉTRICAS will be able to pay for these expenses.
In any case, all the questions about these conditions can be directly consulted at the bookshop.
Check conditions directly at the bookshop for orders to larger Inst