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Delivery

Shipping terms

 

Standard shipping rate £4.95 UK mainland delivery all items.

Scottish Highlands and Isle of Wight incur a surcharge of £10

Scottish offshore islands incur a surcharge of £14

Isle of Man & Channel Islands incur a surcharge of £25

Northern & Southern Ireland incur a surcharge of £10

Special order items incur a surcharge of £9. 

SupaStuds loose studs delivery charge £2.50

Overseas orders welcome, please ask for shipping rates.

*Surcharge means an additional charge to the Standard UK shipping rate.

If you are ordering a small item outside the UK mainland we may be able to send it through Royal Mail for less, please ask.

 

 As a general rule, please allow up to 5 working days for your item to arrive. Items offered are not guaranteed to be held in stock as we cannot stock every item in every size and colour and sometimes items may need to be ordered in, but we will let you know if your order is likely to be delayed because it is out of stock and you may cancel if this is not acceptable. Items held in the warehouse will generally take approx 5 working days to reach you. If your order is more urgent please let us know at time of order by e-mail, phone or via the contact us form so we can advise you on likely delivery time.

 

Items that are out of stock at Stubben or John Whitaker may take 2-8 weeks. You will be advised as soon as possible if your item is out of stock at the manufacturers and you can then choose to wait, pick an alternative or cancel your order and receive a refund.

We will always keep you informed by e-mail or phone regarding the progress of your order and let you know when the item has been despatched.  We will normally use first class signed postal  or 24 hour courier services so you should receive your item within 1-2 working days of despatch for UK mainland (exc Scottish Highlands) although we cannot guarantee this or be responsible for the postal system. Our courier does not normally deliver on a Saturday although this can be requested at an additional charge of £20.