Delivery & Returns

Delivery & Returns

 

 

Our Standard Delivery is free to most of mainland UK and takes up to 7 working days. If you require delivery to one of the following locations, please contact us for a quote as these locations are not included in our free delivery service:

Inner and Outer Hebrides, Orkney, Northern Scotland, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

 

We operate a professional home delivery service with delivery to most mainland UK postcodes within 7 working days of the order being placed unless otherwise stated on the product page.

 

Typically within 1 working day of placing your order, you will be contacted by either the chosen delivery company or our customer service team by email or telephone and they will let you know when delivery will be. Your order will be delivered on this date, and you will need to be at home to sign to take delivery of the goods. If you cannot be available to sign for the goods, please do let the us know by calling 01246 813131  or sending us an email to sales@greentreedoors.co.uk so an alternative arrangement can be made. In some circumstances your order can be left in a safe place by the delivery driver at buyers risk, however please contact us so we can discuss the options.

 

 

 

 

 

Express Delivery

 

Our Express Delivery ensures delivery within 3 working days and is calculated based on the weight of the items in your shopping basket.

 

Each item in our shop has a weight applied to it to ensure Express Delivery costs are calculated fairly, the details of which are below.

 

There is a starting charge of £5.00, with each kilogram charged at £0.25 (25p) on top of this.

 

Approximate weights for delivery:-

Single Doors weight - 20kg each

Bifold Doors weight - 100kg each

Door Pairs weight - 40kg each

Door Frames weight - 10kg each

Joinery components weight - 6kg each

Hardware weight - 4kg each 

 

Below is just an example of how much our Express Delivery will be for each item. Please note that the cost of Express Delivery for your basket is shown during checkout, prior to the payment being taken, so if you aren't satisfied with the amount, you can amend you delivery option or basket contents. Alternatively, you can contact us on 01246 813131 and we will be happy to talk it through with you.

 

Single Doors

1 door - 20kg - £10.00

2 doors - 40kg - £15.00

3 doors - 60kg - £20.00

4 doors - 80kg - £25.00

5 doors - 100kg - £30.00

 

Door Pairs

1 pair - 40kg - £15.00

2 pairs - 80kg - £25.00

3 pairs - 120kg - £35.00

4 pairs - 160kg - £45.00

5 pairs - 200kg - £55.00

 

Bifolds

1 bifold - 100kg - £30.00

2 bifolds - 200kg - £55.00

3 bifolds - 300kg - £80.00

4 bifolds - 400kg - £105.00

5 bifolds - 500kg - £130.00

 

Door Frames

1 frame - 10kg - £7.50

2 frames - 20kg - £10.00

3 frames - 30kg - £12.50

4 frames - 40kg - £15.00

5 frames - 50kg - £17.50

 

Components

1 item - 6kg - £6.50

2 items - 12kg - £8.00

3 items - 18kg - £9.50

4 items - 24kg - £11.00

5 items - 30kg - £12.50

 

Hardware

1 item - 4kg - £6.00

2 items - 8kg - £7.00

3 items - 12kg - £8.00

4 items - 16kg - £9.00

5 items - 20kg - £10.00

 

PLEASE NOTE - Some item weights may vary depending on what the item is, however the above is your typical weight per item.

If in doubt, please check the Express Delivery charge at checkout.

 

All our Express Deliveries are to Mainland UK. If you require delivery to one of the following locations, please contact us for a quote as these locations are not included in our fixed prices above:

Inner and Outer Hebrides, Orkney, Northern Scotland, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

 

Typically within 1 working day of placing your order, you will be contacted by our customer service team by email or telephone and they will let you know when delivery will be. Your order will be delivered on this date, and you will need to be at home to sign to take delivery of the goods. If you cannot be available to sign for the goods, please do let the us know by calling 01246 813131  or sending us an email to sales@greentreedoors.co.uk so an alternative arrangement can be made. In some circumstances, your order can be left in a safe place by the delivery driver, however please contact us so we can discuss the options.

TNT are used for our Express Delivery service. 

 

 

 

 

 

Collection

 

If you would like to collect your order, our collection address is:

 

Unit 9 North Magnet Business Park

High Hazels Road

Barlborough

Chesterfield

Derbyshire

S43 4UZ

 

Our Warehouse is open from 8am to 5pm Mondays to Thursdays and 8am to 4pm on Fridays. We are closed on Saturdays, Sundays and Bank Holidays.

 

If you would like to collect your order, please contact us prior to making your purchase so we can agree a suitable date and time. Once this has been agreed, please select 'Collection' under the delivery section at the checkout.

 

If you aren't able to make the agreed date and time of collection, please ensure you give us 48 hours notice by calling 01246 813131. If the agreed date and time is missed without our prior knowledge, the order will be cancelled and the items returned to stock.

 

 

 

 

 

Receiving Your Order

 

When you take delivery of your items, please make sure to check them over before signing for them. Courier damage is rare and signing for your items without inspection will mean that if damage is found later, we can’t claim for damage in transit and we may need to charge you if you require a replacement or return.

If there are any faults, defects or missing parts please contact our Customer Service Team on 01246 813131 or email us with details of your order and missing parts at sales@greentreedoors.co.uk.

 

We cannot accept claims for damage or scratched glass after 24 hours following delivery or after the installation has begun.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

 

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

Deliveries can be made any time between 0800 and 1800 on Monday to Friday, and whilst some courier companies will try and give some notice of their time of arrival, we cannot take responsibility for this. Our Agreement with them is for them to deliver between 0800 and 1800 (unless a time outside of this time frame has been agreed with you and the delivery company or ourselves).

 

We strongly recommend that you do not book fitters until your order has been checked and received.

 

Please do not attempt to install any defective product. We will replace any damaged or defective item, and where an item is not held in our warehouse, return the original goods to our suppliers. Installation is deemed acceptance that the product is fit for purpose.

 

 

 

 

 

Returns

 

Whilst in your possession, you must keep any products you intend to return to us in good condition. You will be responsible if they are lost, damaged or destroyed whilst they are in your possession as ownership and title of the goods passes to you on acceptance of the delivery and on signing the delivery note/hand-held scanner.

 

If  you would like to return any of the goods purchased from us, they must be returned to us in an 'as new' condition, in its original packaging and within 30 days of receipt by you. We reserve the right to check on arrival back at our premises that there is no damage or missing parts.

If you are unhappy with the product you received, you can return it to us within 30 days. If your items are not damaged and you have simply changed your mind or ordered the wrong item, there will be a collection and restocking charge which will be deducted from your refund once the items have been received into our warehouse and checked. Please allow 3 to 5 working days from us receiving your returned items, for your refund.

If you would like to exchange your order for a different size or style, we ask that you place a new order and we will arrange for collection of the original item/s. Once we receive the item back into our warehouse we will issue you a refund, minus the collection and restocking charge, within 3 to 5 working days.

Return fees are as follows:

· 1-2 doors - £36

· 3-5 doors - £51

· 6+ doors - £60

· Bifold - £60

· Frames - £20

You are more than welcome to arrange the return yourself at your own cost. However, please ensure the doors are packaged correctly as any returned items that are damaged in transit cannot be refunded.

 

 

 

 

Cancellations

 

These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.


As a consumer you have the right to cancel your order for any reason within 14 working days from the date of delivery. To do so you must notify us in writing (preferably email to sales@greentreedoors.co.uk) as soon as possible.

 

If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies paid by you within 10 working days, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 

All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will need to be returned to us at your own cost. The return of goods can be arranged by you or by us. If you would like us to arrange the return, please call our customer service department to discuss or arrange so that you have a chance to reconsider once you know what the costs are. Alternatively, email sales@greentreedoors.co.uk for details.

 

Any goods returned by you, using transport arranged by you must be returned to us in an “as new” saleable condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts. Any cost of replacing damaged or missing parts will be deducted from any monies owed. The return address is Green Tree Doors, Unit 9 North Magnet Business Park, High Hazels Road, Barlborough, Chesterfield, S43 4UZ. Once the return has been collected, you will need to contact our customer service department at sales@greentreedoors.co.uk or on 01246 813131 and inform us of the tracking number.

 

Any cancelled orders placed for made to measure products will be charged at the full sales price.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

If the product is received by you and has any damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If you take delivery and find any items damaged or missing within the packaging then please report this in writing within 24 hours of delivery and send through photographs of said damage to sales@greentreedoors.co.uk so that appropriate action can be agreed.

Any single items that may be missing or damaged can be replaced within 24 hours, subject to stock availability.