1) In the unlike event that you are unhappy with any items purchased form this site please contact us within 5 days of receipt of your item by email on firstname.lastname@example.org. We will then deal with your complaint.
2) Should you require a replacement item/or refund this will be arranged as soon as possible. We will require the original item to be returned to us so we can monitor and improve our service and products.
3) THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS