Shipping terms

Delivery and preparation to delivery

Deliveries to a post office box or stations are not possible.

We send our products as long as they are available. Dolphin Innovations GmbH is allowed to withdraw, if a supplier of Dolphin Innovations GmbH does not deliver the ordered goods. In this case the costumer will be immediately informed, that the ordered product is not available. The paid price will be immediately refunded.

Unless the agreements do not change, the ordered product will be send to the address that the costumer selected for the delivery. Information about the delivery deadline are not guaranteed, unless the costumer specified it in written form. A correct delivery address is required. If the given address is incomplete or incorrect, a delivery of the package is not possible. Charges for returning the parcel to the sender are borne by the customer.

The price includes value-added taxes. For deliveries toward non-EU countries any value-added tax will be calculate.

The dispatch succeeds through the following payment methods:

  1. Credit card or PayPal, within 7 working days (inside Germany) or 10 working days.

  2. Cash in advance / Bank transfer to our bank account, within 7 working days (inside Germany) or 10 working days.

  3. Please have a look into the countrylist. If you are in countrygroup 6, 7 and 8 the shipping  time may last between 2-4 weeks. This depends on the delivery periods of Deutsche Post as well as on your local shipping provider within the target country.

All orders are delivered DAP (delivery at place- excluding local customs & taxes)


Courier Service (DPD, UPS)

Delivery time after leaving warehouse 3-4 days


Courier Service International (DPD, UPS)

Delivery time after leaving warehouse 4-9 days


Standard Mail Service (German Mail/DHL)
Delivery time after leaving warehouse 2-4 weeks


For further question please contact us through:


Delivery costs

If you are keen on free Shipping please note that orders over a value of 100.00 € will be sent via the Standard Mail Service  (German Mail/ DHL).

In case of technical or logistic problems during the delivery steps, we will calculate the costumer´s part of delivery costs once only.

All the delivery costs in the following schema:



*Please note that we do not sell to the following countries:

Africa: Angola, Cameroon, Nigeria, Ethiopia, Gabon, Liberia, Ivory Coast

Americas: Columbia, Chile, Bolivia, Peru, Puerto Rico, Nicaragua, Guatemala, El Salvador

Asia: Afghanistan, Myanmar, Cambodia, Nepal, Philippines, North Korea, Pakistan

Europe: Ireland, Czech Republic, Netherlands, Portugal, Luxembourg, Liechtenstein

Middle East: Jemen, Kuwait, Jordan, Syria, Egypt


Deliveries occur in the following ways:

  1. within Germany and in group 1 with courier service DPD/ UPS

  2. for countries in groups 2-9 with Deutsche Post (DHL) or DPD