Right of withdrawal

Please Note:

All written correspondence and packages should be addressed to:

PollyJane Yarns,
52 Crossfield Avenue,
Blythe Bridge,
STOKE ON TRENT.
ST11 9PL.
United Kingdom

PollyJane Yarns is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000, PollyJane Yarns does not sell products on a trial basis. Customers are strongly advised to check suitability of products before ordering.
In the event that PollyJane Yarns, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with PollyJane Yarns prior written agreement within 7 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 15% of PollyJane Yarns sale price for the goods.
Subject to testing to verify any defect, we will accept the return of defective item for full refund or replacement at our option, if, but only if, the goods are returned within 7 days of delivery.

(a) PollyJane Yarns Customer Service staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us at
                                                                                                                                                                                                                                   

PollyJane Yarns,
52 Crossfield Avenue,
Blythe Bridge,
STOKE ON TRENT.
ST11 9PL.
United Kingdom

(b) If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you.

(c) All returned goods must be accompanied by PollyJane Yarns Returns Authorisation number ('RA Number') which can be obtained by contacting Customer Support on 01782 397248, or e-mailing sales@pollyjaneyarns.co.uk. Returned goods will not be accepted without an order Number found on the despatch note under preinvoice number. Do not write directly on the manufacturer's packaging. Please write the order number on the address label it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at PollyJane Yarns sole discretion.

(d) PollyJane Yarns cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.

(e) Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

(f) On receipt of the returned product, we will examine it to identify the fault you have notified to us.

(g) If following the examination process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.