Terms and Conditions

General

To avoid disappointment, customers must ensure that they have read through the terms and conditions carefully before placing an order.

Information and condition reports

We always try to provide accurate information concerning the goods listed on trunksandcases.com however, customers are warned that errors may occur from time to time and they should always make their own checks on the accuracy of details listed.

The descriptions supplied in trunksandcases.com are considered current in the opinion of the cataloguer.

Trunksandcases.com is a listing of antique and period items only and does not include items percieved to be modern (manufactured within the last 25 years) with the exception of bespoke reproduction pieces such as handles, fixtures and fittings or, unless restoration has been carried out as stated in the item description. Customers should note that item material, colour, blemishes, stains, markings, scuffs, scratches and other superficial wear commensurate with age may well be present.

Dimensions and measurements should be treated as approximate only.

Condition reports on items can be obtained by using our contact page or emailing info@trunksandcases.com and are for guidance only, which may not cover all aspects of condition.

Order confirmation

 Once payment has been authorised, we will send an order confirmation to the email address you have provided us with. You will be notified if there are any delays. If there are any problems with your order or if your item is out of stock, you will be contacted by useither by email or telephone.

Contract cancellation

You are entitled to cancel your contract provided you exercise your right no longer than 7 working days after the day on which you recieve the item/s. If you wish to exercise your right to cancel the contract prior to order despatch, please contact us by using our contact page or email info@trunksandcases.com . if your order has already been despatched, please follow the procedure set out in 'Delivery and returns' section of the website.

Pricing and payment

Payment for all orders is in pounds sterling at the point of sale (not at the point of despatch) and inclusive of VAT. The total cost of your order is the price of the item ordered plus delivery.

You confirm that the payment method being used is your own. Payment methods are subject to validation checksand authorisation of the account issuer. If the account issuer refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay, non-delivery or cancellation of order.

We reserve the right to withdraw any products from this site at any time and/or remove or edit any materialsor content on this site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any item from this site, weather or not that item has been sold.

The price you pay is the price displayed on our website at the time we recieve your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled and will give you a full refund.

Orders from outside the EU/ EEA

Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. the price quoted on our site does not include these charges. Trunksandcases.com does not control import duty charges nor are we liable to pay any of these charges.

Delivery, returns and refunds

Please see the Delivery and Returns page of the website for full conditions.