Categories Information Area Returns Policy
Returns Policy
Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached.
Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge.
No new “Special Order Goods” can be returned with out exception. All special order items are identified as being non stocked parts on the website.
All returned Goods must be in a saleable condition, in their original packaging and presented with a copy of the original invoice or sales receipt and any other original documentation associated with the purchase.
Any new part that has been fitted to a vehicle cannot be returned for a refund.
You are responsible for the cost and risk of loss or damage when returning the Goods, so you should take out enough postal insurance to cover their value.
Please include a copy of your receipt with the returned item and send to this address;
Type 911
72 Bromley Road
Beckenham
Kent
BR3 5NP
Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.
Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.
Damaged or faulty goods must be returned tous before a refund or replacement can be made.
Please see Porsche Parts Warranty for details on Genuine Porsche parts claims.
Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.
Please see Porsche Parts Warranty for details on Genuine Porsche parts claims.